Shipping policy
How do we ship to you?
Delivery costs depend on the destination country and your chosen delivery service. As postage is (still) relatively cheap, we can offer you free standard delivery by post within Germany.
The advantage of postal deliveries is that the postman can simply pop it into your letterbox. So no parcel courier telling you you weren’t at home, even though you’ve been waiting all day; you don’t have to collect your parcel from your grumpy neighbour; and the courier won’t just chuck the parcel onto your second-floor balcony.
What are the shipping costs?
Standard delivery:
Shipping within Germany is free, we'll send it to you as a letter with Deutsche Post.
DHL Parcel:
If you’d like your parcel to be insured and trackable, you can choose DHL Parcel as your delivery option. The cost is €4.99.
UPS Express:
If you’ve suddenly decided you need a mobile phone strap or a glasses strap for your holiday, so you can survive the boat trip without losing anything, we’ll be happy to send your order via UPS Express for €9.99.
Collection in Hamburg City:
You can also collect your order from our premises in Schopenstehl, Hamburg City. We are available Monday to Friday during standard business hours, and on Saturdays and Sundays by arrangement. Please contact us by email, phone or WhatsApp to arrange a time. This option is, of course, free of charge.
International shipping:
EU
Postage to countries within the European Union is €3.99.
Switzerland
Postage to Switzerland is €3.99.
Please bear in mind that customs duties may apply depending on the value of the goods.
Rest of the world
Shipping costs to all other countries worldwide are €4.99; items are sent by post. Delivery times may vary; we have had deliveries to the USA in under a week, but it has also taken up to 4 weeks to reach Cape Town. If you have any specific requirements, please feel free to contact us before placing your order.
How can I track Registered Mail or international shipments?
You can track these shipments here at Deutsche Post: Shipment Tracking. Enter the tracking number and the shipping date (the day you received our shipping confirmation). However, some international shipments can only be tracked accurately on the postal service websites in the destination country.
What to do if you don't want to keep something?
In the unlikely event that you don't want to keep your order, you can return it to us within 30 days. Simply pack the cover back in the box as you received it. Put a 1.55€ stamp on it and write the following address as the recipient:
Then drop it in the nearest mailbox and as soon as we receive it back safely in Hamburg, we'll refund you the full purchase amount. But please make sure the envelope/box is not thicker than 2cm, otherwise the mail carrier might return the shipment to you.
You only bear the costs for the return shipment to us. If you want to be absolutely sure, send it as registered mail or a trackable shipment. If you're not from Germany, please note that return shipping costs may be higher.
Attention PayPal payers: You can have PayPal reimburse your return shipping costs, find more information here: https://www.paypal.com/de/webapps/mpp/refunded-returns
