Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Miramar GmbH, Schopenstehl 15, 20095 Hamburg, Germany, telephone number: +49 (0)40/28057782; fax number: +49 (0)40/28057781, email address: post@2jb.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website (www.zerognecklace.de). If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:
The right of withdrawal does not exist for contracts
− for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
− for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded,
− for the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery,
− for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
− for the delivery of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
− for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery
− for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.